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Sweet Occasions
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Frequently Asked Questions
  1. Where are you located?
  2. What type of payments do you accept?
  3. What if I am not satisfied with my order?
  4. Do you offer custom bouquets?
  5. I am not comfortable placing my order via the internet. Can I place my order another way?
  6. I have a large order that I need shipped to numerous locations. What is the most efficient way to do this?
  7. Do you offer Corporate Discounts?
  8. Can I cancel an order?
  9. Do you ship to hospital patients?
  10. Can you deliver to a P.O. Box?
  11. What shipping options do I have?
  12. Do you deliver on weekends or holidays?
  13. Is there a guarantee on my delivery dates?
  14. What if I had my order sent to the wrong address?
  1. Where are you located?
    We are located in the famous vacation haven of Orlando, FL!

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  2. What type of payments do you accept?
    We accept Visa, Mastercard, Discover and American Express. We do not accept cash, money orders or personal checks.

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  3. What if I am not satisfied with my order?
    We guarantee that you will be happy with our bouquets. If for some reason you are unhappy with an item, please contact us ( contactus@sweetbouqet.biz) . Be sure to include your original order number, name, telephone number, the best time to contact you ,if necessary, and a detailed explanation of the problem. You may also call us at 1-888-9SWEET9. Problems must be reported to us within one week of shipment receipt in order for the guarantee to be honored. If you choose to email us, one of our Sweet Specialists will contact you within 1 business day.

    • If your order arrives damaged, we will send a replacement or issue a refund for the bouquet cost (excluding shipping charges).

    • If your guaranteed air shipment arrives late due to an error with our shipping carrier (UPS or USPS), your originally charged credit card for the purchase will be credited for 100% of the shipping charges. *PLEASE NOTE:: refunds will not be given for delays caused by circumstances beyond our control (e.g., acts of nature, recipient unavailable, etc.).

    • Orders sent to a wrong or incomplete address are not guaranteed. Refunds will not be given for items returned to us due to incorrect or incomplete addresses.

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  4. Do you offer custom bouquets?
    We do offer custom bouquets. You will need to speak with a Sweet Specialist directly at 1-888-9SWEET9 or email us at contactus@sweetbouqet.biz

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  5. I am not comfortable placing my order via the internet. Can I place my order another way?
    Sweet Bouquet uses the most recent security technology available to ensure the privacy of your information. However, if you would prefer to place your order directly, you may call us at 1-888-9SWEET9

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  6. I have a large order that I need shipped to numerous locations. What is the most efficient way to do this?
    You may contact us 1-888-9SWEET9 or email us at contactus@sweetbouqet.biz and a Sweet Specialist will assist you in making your order as smooth as possible.

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  7. Do you offer Corporate Discounts?
    Sweet Bouquet offers Corporate Discounts depending on the volume of the order. Please call us at 1-888-9SWEET9 or email us at contactus@sweetbouqet.biz for more information.

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  8. Can I cancel an order?
    If your order has not already been sent out for shipping, we can cancel it. If your order has already been shipped we are unable to cancel it and a refund will not be processed.

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  9. Do you ship to hospital patients?
    No, we do not ship to hospital patients. We recommend that you ship the gift to the patient’s home. Our experience has shown that there are numerous delays that occur all too often that cause the gift to be delayed or in some cases, never received at all. No refunds will be given if a bouquet is sent to a hospital patient and the package is never received.

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  10. Can you deliver to a P.O. Box?
    Sorry, but our carriers do not deliver to P.O. boxes.

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  11. What shipping options do I have?
    The shipping charges are per address and sent via UPS or USPS. As you add individual items to your “candy bag”, a more specific shipping cost will be provided. See the Shipping tab on our homepage for more specific information.

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  12. Do you deliver on weekends or holidays?
    Only Saturday delivery is available if you order on Thursdays before 1 p.m. EST on 2nd day Air Saver via UPS. Sweet Bouquets are never delivered on Sundays or holidays.

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  13. Is there a guarantee on my delivery dates?
    Ground shipment delivery dates are not guaranteed. 2nd day air shipments are guaranteed to arrive within 2 business days of the ship date. Next day air shipments are guaranteed to arrive by the next business day afternoon. If an air shipment is late, we will issue a credit for the shipping cost.
    * PLEASE NOTE: We cannot guarantee delivery dates for circumstances beyond our control (e.g., unsuccessful delivery attempts, weather delays/acts of nature, incorrect addresses, etc.) NO refunds will be issued under these circumstances

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  14. What if I had my order sent to the wrong address?
    Be sure to check the accuracy of the address you are sending to prior to finalizing your order. Orders sent to a wrong address are not guaranteed. There is a UPS $10 fee to fix and forward the package to the correct address, which will be charged to your credit card on file.

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